Refund policy

We want you to love your order! Because each product is custom-made just for you, we can only accept returns or issue replacements for items that arrive damaged, misprinted, or faulty. Returns for buyer’s remorse (e.g., change of mind) or ordering the wrong size unfortunately aren’t eligible.

Reporting an Issue

• You have 14 days from receiving your order to submit a claim.

• Please send us an email at Squad@SpiritGearSupply.com with:

  • Your order number

  • A clear photo of the item showing the issue

Once we receive your claim, we’ll review it right away and let you know if you qualify for a replacement or refund.

Refunds & Replacements

• If approved, we’ll either send you a replacement at no extra cost or issue a refund to your original payment method.

• Refunds are usually processed within 10 business days. Please allow your bank or credit card company a little extra time to post the refund.

• Items sent back without contacting us first won’t be accepted.

Exchanges

Since everything is printed to order, we do not offer direct exchanges. If you’d like a different size or design, we recommend placing a new order once your claim is resolved.

European Union Customers

If your order ships to the EU, you also have the right to cancel or return your order within 14 days for items that arrive damaged, misprinted, or faulty. Returns for buyer’s remorse (e.g., change of mind) or ordering the wrong size unfortunately aren’t eligible.

Questions?

We’re here to help! Reach us anytime at Squad@SpiritGearSupply.com with questions or concerns about your order.